Responsible Gambling Policy

We take responsible gambling seriously and are committed to keeping play safe and controlled. Our approach is practical and player-focused: we provide clear tools, information and support so customers can manage their activity, protect their funds and step away if gambling stops being enjoyable.

Player protection principles

We believe gambling should be fun, affordable and under your control. We aim to prevent underage play, identify risky behaviour early and act quickly where necessary. Our teams balance customer care with fraud and anti‑money laundering checks to keep the site secure for everyone.

Activity-control tools

You can use a range of on-site controls from your account area. These are designed to make it simple to set and change limits or take a break without contacting support. If you need extra help, our support team can apply changes on your behalf.

Deposit limits

Set daily, weekly or monthly deposit limits to restrict how much you can add to your account. Limits take effect immediately or after a short cooling period depending on the option chosen and cannot be reduced below previously set amounts for a short time to prevent impulsive changes.

Loss limits

Loss limits allow you to cap net losses over a chosen period. These limits help manage longer-term spending and can be adjusted up or down through your account settings or with support assistance.

Time limits and reminders

Use session‑time reminders or set a maximum session length to receive alerts while you play. You can also set daily or weekly play limits and schedule short account breaks for immediate time out from the site.

Self-exclusion

If you need to stop completely, self-exclusion options are available for specified periods or permanently. During self-exclusion your account is closed, marketing communications stop and access is blocked. Contact support to discuss how self-exclusion will be applied to your account.

Signs of problematic behaviour

Look out for warning signs such as chasing losses, changes to sleep or work patterns, neglecting responsibilities, spending more than intended, hiding activity from others or borrowing to gamble. If you notice these, consider tightening limits or taking a break.

Tips for staying in control

Plan your play: set a budget before you start and stick to it. Use the deposit and loss limits available, set time reminders, avoid gambling when stressed or under the influence, and do not use borrowed money. Regularly review your activity and adjust controls as needed.

Professional help and support organisations

If gambling causes concern, please seek help. UK support services include GamCare, GambleAware, Gamblers Anonymous and NHS resources. You can also contact our support team who will provide details of specialist services and assist with applying limits or self-exclusion.