Customer Support Center
Our support team is on hand to help with questions, account-related issues, technical concerns or general feedback. If you need assistance with deposits, withdrawals, verification or site errors, contact us and we’ll aim to respond quickly. Use live chat for immediate help, email for detailed enquiries, or phone for urgent matters. Our agents work to resolve most routine issues on first contact.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email, typical reply within 1 hour) |
| General enquiries | [email protected] (account and billing enquiries, include your account ID) |
| Affiliate enquiries | [email protected] (partner programme and payments) |
| Phone | +44 20 7443 5892 (press 1 for support, press 2 for payments) |
| Working hours | Mon–Sun, 08:00–00:00 |
Email Support
Email is our preferred way to handle detailed requests, account issues and any enquiries requiring documents or explanation. Please email [email protected] with a clear subject line and attach any relevant files. Make sure your contact details are current to avoid delays, and include your account username or registration email so we can deal with your case quickly and accurately.
Send Us a Message
Response Time
Need help? Our support team aims to respond to most enquiries within one business day. Simple questions are usually handled via live chat or email quickly, while more complex issues such as KYC checks, payment investigations or account disputes may take longer to resolve depending on their nature. We'll keep you updated on progress and provide an estimated timeframe where possible.
Feedback
We want to hear from you. If you have feedback, suggestions or ideas for improving the site, please get in touch, as every comment is read and taken seriously. Your input is reviewed carefully and used to improve promotions, fix issues and sharpen the overall user experience for UK players. Use the feedback form or contact support to share your thoughts.